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27. 🏭Enhance CX with Azure Personalizer

· 4 min read
Arafat Tehsin

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🗓️ Day 27 of #30DaysOfAzureAI​

Maximizing Business Results with Azure Personalizer: A Machine Learning-Based Service for Personalized Customer Experiences

Yesterday we learned about the power of Stable Diffusion and Azure ML. Today, you're going to learn how to build personalized experiences for your customers with reinforcement learning using Azure Personalizer.

🎯 What we'll cover​

  • Azure Personalizer Cognitive Service.
  • Build a personalized experience for your users.
  • How to create the resources for Azure Personalizer.

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📚 References​

🚌 Personalized user experiences at scale​

Azure Personalizer is a cloud-based service offered by Microsoft Azure that enables developers to create personalized experiences for customers / users based on their preferences and behavior. By leveraging machine learning algorithms, Azure Personalizer can optimize personalized recommendations and actions to achieve the goals of the application, such as maximizing engagement or revenue. With its scalability and easy integration, it can be used to deliver tailored content and actions to a large number of users, providing a more engaging and satisfying user experience.

All in all, Azure Personalizer helps developers create personalized experiences for their users at scale, which can lead to increased user satisfaction and retention.

Personalizer gif

This Azure Personalizer Workshop provides a comprehensive guide on how to create a personalized user experience using Azure Personalizer. The first part of the series introduces the necessary concepts of Azure Personalizer, including how it uses machine learning algorithms to optimize personalized recommendations and actions.

The second part of the series focuses on creating a simulator to create and improve a Personalizer model before deploying it to production. This allows developers to test and refine their model before launching it to a large number of users.

The final part of the series demonstrates how to use the Personalizer model in a Power Virtual Agents bot with the Power Automate custom connector.

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By following the steps outlined in the workshop, developers can create a more engaging and personalized user experience that can lead to increased user satisfaction and retention.

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